General Conditions of TRELOCK keyservice

General Conditions of TRELOCK key service provided by Allegion Netherlands B.V., located in Veenendaal, The Netherlands.

Version valid as from 01-01-2015


1. General

1.1    These general terms and conditions apply to all offers made by Allegion Netherlands B.V. and to all agreements concluded between Allegion Netherlands B.V. and its clients. The terms and conditions can be accessed by everybody and form part of the Allegion Netherlands B.V. website.

1.2     By placing an order you are acknowledging that you agree to the conditions for delivery and payment. Allegion Netherlands B.V. reserves the right to change its conditions regarding delivery and/or payment.

1.3     Allegion Netherlands B.V. guarantees that the product supplied complies with the agreement and with the specifications indicated in the offer.


2. Delivery

2.1    Deliveries will be made while stocks last.

2.2    All periods indicated on the website are indicative. As such, no rights can be derived from these periods.

2.1    Deliveries will be made within 30 days.


3. Prices

3.1    All prices on the website are subject to misprints and typesetting errors. No liability is accepted for the consequences of misprints and typesetting errors.

3.2     All prices on the website are listed in Euros and are inclusive of Dutch VAT at 21%.


4. Consideration period / right of withdrawal

All keys are made specifically to your order and are excluded from the right of withdrawal in accordance with the exclusion clause in the Act on Distant Selling (Article 7:5 of the Dutch Civil Code).


5. Data Management

5.1 When you place an order with Allegion Netherlands B.V., your data will be included in the Allegion Netherlands B.V. customer database. In accordance with the Dutch Data Protection Act, Allegion Netherlands B.V. will not pass on your personal details to third parties.


6. Warranty and conformity

6.1     Allegion Netherlands B.V. guarantees that its products and/or services comply with the agreement, stated specifications, fair requirements of quality and the existing legal provisions and/or government regulations that are effective on the date the agreement was entered into.

6.2    If any delivered item is found to be faulty or of inferior quality, the customer must notify Allegion Netherlands B.V. in writing within one month of discovering the defects (prior to returning said item to Allegion Netherlands B.V.).

6.3     If it considers the customer’s complaints justified, Allegion Netherlands B.V. will replace the key free of charge. Any liability for damage caused by Allegion Netherlands B.V. is limited to the invoice amount of the goods in question. Any liability for any other form of damage caused by Allegion Netherlands B.V. is excluded, including additional compensation in any form, reimbursement of indirect or consequential damages or damage due to the loss of profit.

6.4 This warranty does not apply: (A) for as long as the customer is in default with Allegion Netherlands B.V.; (B) if the customer has modified the delivered goods or had them modified by third parties. (C) if the items delivered have been exposed to abnormal conditions or have been otherwise carelessly handled.


7. Agreement

7.1     An agreement between Allegion Netherlands B.V. and a customer is established once the feasibility of the order has been assessed by Allegion Netherlands B.V..

7.2    Allegion Netherlands B.V. reserves the right, without giving any reason, not to accept orders or requests or to accept them only on the condition that they are dispatched cash-on-delivery or following payment in advance.


8. Images and specifications

8.1     All images, photographs, drawings and information on weights, dimensions, colours, etc. on this website are approximate only and cannot be invoked to claim compensation or dissolution of the agreement.


9. Force Majeure

9.1     Allegion Netherlands B.V. is not liable if and to the extent that its commitments cannot be met due to Force Majeure.

9.2     Force Majeure means any external cause and any circumstance for which the risk should not reasonably be borne by Allegion Netherlands B.V.. Force Majeure expressly includes delays at, or failure to perform services by, our suppliers, disruptions to the internet, power failures, disrupted e-mail traffic and disturbances or changes in technology provided by third parties, transport difficulties, strikes, government measures, delays in supply, negligence by the Allegion Netherlands B.V. suppliers and/or manufacturers.

9.3    In the event of Force Majeure Allegion Netherlands B.V. reserves the right to suspend its obligations and is entitled to dissolve the agreement partially or in full. Under no circumstances will Allegion Netherlands B.V. be bound to pay any fines or compensation.