Privacy Statement SMARTLOCK app

TRELOCK GmbH is the responsible body for the collection, processing and use of your personal data in connection with the app TRELOCK SL 460 SMARTLOCK®  (hereinafter referred to as “app”). We are always required to take technical and organisational protective measures according to the Federal Data Protection Act (§9 BDSG) to protect your personal data against unintended or unlawful erasure, alteration or loss as well as against unauthorized disclosure or unauthorized access. Our staff are obliged to secrecy and data protection. The current legal requirements of the Federal Data Protection Act as well as of the German Teleservices Act are subject to constant monitoring by our data protection officer. In the following we would like to inform you about the circumstances in which we collect information from you, how we handle it and to whom we will make it available for the fulfilment of the purpose.


1. Collection, processing and use of personal data

Personal data are details on the personal and material circumstances of a certain or determinable individual person, i.e. information on your identity (§ 3 sec. 1 BDSG). The use and installation of this app without registration is possible. 

With the registration, we collect the following data:

  • user ID
  • Password
  • E-mail address
  • Last name
  • Android version
  • · Smart phone model


Within the scope of further use of this app the following data are collected:

  • Time stamp, when a user was assigned to a lock
  • All locks associated with a smart phone
  • User name of users of the individual locks
  • Role of the user
  • State of the lock
  • All IDs required for the individual business processes

In order to analyze the app's technical quality and improve the stability of the app, logs are recorded of actions taken to use that lead to program crashes. From this, error scenarios and bugs can be derived or reproduced. Personal data will be transmitted at no time.


2.  Intended use

This app permits users of an authorised smart phone to open the electronic frame lock TRELOCK SL 460 SMARTLOCK® at the touch of a button.

 Furthermore, we use the data stated under 1. and 2.

  • · to provide the functionalities of the app as well as via the app of the service provided.
  • · Rectification of faults
  • · Improvement of the user friendliness of the app
  • · Improvement of our product and service offer 


3. Transfer of personal information to third parties

The sale of personal data or a transfer for marketing purposes to third parties is not carried out. Your data are transferred only to third parties if this is required for the handling of transactions or if you have given your explicit consent. We oblige all service providers within the scope of the contract data processing according to §11 BDSG to compliance with the Federal Data Protection Act.


4. App access permissions

 The app requires access to:

  • NFC (Near Field Communication)


5. Use of locations

For the use of the location services these must be activated in your mobile operating system. As soon as they are activated and the app is started for the first time, the access to the location information is queried. The confirmation effects that the app is permitted to access your location information.  You can deactivate the access of the app to your location at any time in the respective settings in your mobile end device.


6. Data storage

We store personal data only for as long as it is necessary to fulfil the purposes for which these data were transmitted or as long as it is prescribed by the law.


7. Right to information

The Federal Data Protection Act protects your right to obtain free information on stored data as well as, if required, the right to correct, block or delete these data. Kindly send your requests for information to the contact data specified in the imprint.


8. Contact

Should you have queries or feedback on this privacy statement, kindly contact the address stated in the imprint.


9. Update of our data protection guidelines

The constant technical advancement in the field of IT-technology and Internet also requires an adaptation of the existing privacy statement. We therefore reserve the right to make amendments and changes to this privacy statement.