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Privacy Statement Services

Privacy policy for the use of the contact form, the key service and the "mytrelock" area
Processing of personal data on our website
Provision of the website and creation of log files
It is not necessary for you to provide personal data in order to simply visit our website and retrieve the information contained therein.
During your visit to our website, we only collect and use data that your Internet browser automatically transmits to us:

  • Date and time of access to one of our Internet pages
  • Your browser type
  • Your browser settings
  • Your IP address
  • the pages you have visited

We use this data to make it technically possible for you to visit our site. We also use this data for statistical purposes and to improve the design and layout of our website. We store the IP address for purposes of guaranteeing and maintaining IT security (e.g. recognition and defence against so-called DOS attacks) and functionality. The legal basis for the temporary storage of data is Art. 6 Para. 1 Letter f GDPR.


Personal data
Personal data is only collected if you provide it voluntarily within the scope of an inquiry, the use of the individual service or the order via our key service.
A contact form is available on our website, which can be used for electronic contact.
If these possibilities are used, the data entered in the input mask will be transmitted to us and stored. This data depends on the respective form:

  • First name and surname
  • Address (street, postcode, city, country)
  • email address
  • telephone number
  • Group of persons (dealer or private)
  • Order "TRELOCK Key Service"

 

In the context of an online order via our key service, you must provide the following personal data:

  • Company
  • First name and surname
  • Address (street, postcode, city, country)
  • email address
  • telephone number

 
On our website, you can register to use the mytrelock service, which gives you the opportunity to register your key number or lock code or to manage your Smartlock.
If you use these options, the data entered in the input mask will be transmitted to us and stored. This data depends on the respective form:

  • First name and surname
  • Address (street, postcode, city, country)
  • email address
  • telephone number
  • date of birth

 
For the processing of the data in the context of the dispatch procedure your consent is obtained if necessary and referred to this data security explanation. The data sent via the form will be transmitted to us in encrypted form.
Alternatively, it is possible to contact us via the e-mail address provided. In this case, the personal data of the user transmitted with the e-mail will be stored.
 
Purposes and legal bases for data processing
The processing of the personal data from the input mask serves us exclusively for the processing of the establishment of contact. If you contact us by e-mail, this is also the necessary legitimate interest in the processing of the data. The legal basis for the processing of data transmitted in the course of an e-mail is Art. 6 Para. 1 Letter f GDPR. If the purpose of the e-mail contact is to conclude a contract, the additional legal basis for the processing is Art. 6 para. 1 letter b GDPR. Within the framework of your order via our key service, personal data is processed for the conclusion of a contract with our company. The legal basis results from Art. 6 para. 1 letter b GDPR.

Storage duration or criteria for determining duration
Order "TRELOCK Key Service": If necessary, we process and store your personal data for the duration of our business relationship. In addition, we are subject to various storage and documentation obligations, which essentially result from the German Commercial Code (HGB) and the Fiscal Code (AO). The periods for storage and documentation specified there are six to ten years. Finally, the storage period is also judged according to the statutory limitation periods, which, for example, according to §§ 195 et seq. of the German Civil Code (BGB) as a rule are 3 years; if evidence needs to be preserved, for example in court proceedings, the limitation periods of the German Civil Code (BGB) can be up to 30 years if a court title exists. After termination of the contractual relationship, the deletion shall take place after expiry of the statutory storage regulations.
Contact form "Service request": If the purpose for storing the data ceases to apply, the personal data will be blocked or deleted as long as this does not conflict with legal storage obligations.
Service "mytrelock": If the purpose for storing the data no longer applies, the personal data will be blocked or deleted as long as this does not conflict with legal storage obligations. 
 
Recipients or categories of recipients of the data (if a data transfer takes place)
Within the company, the departments that need your data to fulfill your request or order will receive it.
Outside the company, companies may receive the information they need to fulfill our contractual obligations. Under these conditions, recipients of personal data may be, for example:

  • Tax consultant, auditor, consultant
  • Lawyers (disputes, debt collection, etc.)
  • Banks/Sparkassen/Online payment services

 
References to the rights of data subjects
Each affected person is entitled to the following data protection statement according to the GDPR:

  • Right to information pursuant to Art. 15 GDPR
  • Right to rectify inaccurate data according to Art. 16 GDPR
  • Right to cancellation according to Art. 17 GDPR
  • Right to limitation of processing pursuant to Art. 18 GDPR
  • Right to data transferability pursuant to Art. 20 GDPR
  • Right of opposition under Art. 21 GDPR

To exercise your above rights and to revoke your consent, please contact the e-mail address given in the imprint.You have the right to complain to a supervisory authority. You may exercise this right with a supervisory authority in the Member State where you are staying, at your place of work or at the place where the alleged infringement was committed. Before you file a complaint with the competent supervisory authority, we would like to ask you to clarify this matter with our data protection officer.
 
Planned transfer of data to third countries
There is currently no transfer of data to third countries and there are no plans to do so in the future.